Bill Henry Calls for Creation of City Government Customer Service Centers

Baltimore, MD – At tonight’s City Council meeting, Councilman Bill Henry introduced a resolution calling for the creation of City government customer service centers. These “little city halls” would provide services at brick-and-mortar locations on neighborhood commercial corridors throughout Baltimore. 

The program would be based on programs found in cities like Seattle, Washington, where residents can visit neighborhood-based centers to access key services like bill or fine payment, referrals to city programs or resources, access to government forms or applications, or even a legal clinic. 

Councilman Henry’s proposal is reminiscent of the “Mayor’s Stations,” under Mayor William Donald Schaeffer that made government more accessible to residents.  

“Bringing City Hall to the neighborhoods will improve our local democracy, make our City fairer, and add to the vibrancy of our main streets,” said Councilman Henry. “I look forward to working with Mayor Young, Council President Scott, and my colleagues on the Council to get this done.”

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About Councilman Bill Henry. Bill Henry is a community development professional with over 20 years of experience in urban policy. In 12 years on the City Council, Bill has championed efforts that hold government accountable, empower communities, and grow the tax base. Bill believes we need a City Comptroller who will provide thorough, independent oversight of the City’s fiscal and policy affairs. As Comptroller, Bill will protect the public interest through the office’s crucial roles in budgeting, auditing, and managing the City’s real estate.